Return and Refund Policy - HeavenlyHugs
At HeavenlyHugs.in, we are committed to providing you with high-quality products and a delightful shopping experience. We understand that sometimes a return or refund may be necessary. Please read our policy carefully to understand your options.
1. Our Commitment to Your Satisfaction
We stand behind the quality of our products. If product was damage with your purchase, we're here to help.
2. Eligibility for Returns & Refunds
If you receive a damaged/defective or missing item, please contact us immediately. We need an unboxing video for any return or replacement of the product. Without an unboxing video, we will not be able to process a replacement.
- 1. Return will be accepted within 2 days of delivery.
2. All the Approved refund under the refund policy will be credited within 5-7 business working days.
3. All the approved replacement of damage and defective product will be delivered within 15 business working days.
3.Missing or Lost Packages
If your order tracking shows delivered but you have not received it, or if your package appears lost in transit, please contact us immediately . We will assist you in contacting the shipping carrier to investigate. Please note that we are not responsible for packages that are marked as delivered but not received.