User Data Deletion Policy

 

At Heavenly Hugs, we respect your privacy and provide you with full control over your personal data. In accordance with the Digital Personal Data Protection (DPDP) Act, 2023, this policy outlines how you can request the deletion of your data from our systems.

1. Your Right to Erasure

You have the right to request that we delete the personal information we have collected about you. This includes:

  • Account information (Name, Email, Phone Number).

  • Saved addresses and profile details.

  • Marketing preferences and newsletter subscriptions.

2. How to Request Data Deletion

To request the deletion of your data, please use one of the following methods:

  • Via Email: Send an email to heavenlyhugsclothing@gmail.com with the subject line "Data Deletion Request". Please include the email address associated with your account.

  • Via Website Form: [Link to your Contact Us page]

  • Via Phone: Contact our support team at +91-8667693850.

3. Information We Retain (Legal Exceptions)

Please note that "Deletion" does not always mean the total removal of all records. Under Indian law (Income Tax Act and GST regulations), we are required to retain certain information even after a deletion request:

  • Transaction Records: Details of past purchases must be kept for audit and tax purposes.

  • Anonymization: We may anonymize your data (removing your name/email) while keeping the order history for our internal sales analytics.

4. Timeline for Deletion

Once we receive and verify your request:

  • Acknowledgment: We will confirm receipt of your request within 48 hours.

  • Completion: Your personal data will be deleted or anonymized within 30 days, as per statutory requirements.

  • Notification: You will receive a final confirmation email once the process is complete.

5. Third-Party Data

If we have shared your data with third-party service providers (such as shipping partners or payment gateways like Razorpay/PhonePe) to fulfill an order, we will notify them of your deletion request where applicable.

6. Contact Us

For any questions regarding your data or this policy, please reach out to our Data Protection Officer:

  • Email: heavenlyhugsclothing@gmail.com

  • Address: Chennai-600019, Tamil Nadu, India.