Shipping Policy for heavenlyhugs.in
Thank you for shopping at heavenlyhugs.in! We are committed to delivering your order accurately, in good condition, and on time. Please read our shipping policy carefully to understand our shipping procedures and guidelines.
Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and public holidays) after receiving your order confirmation email.
Once your order is processed, we aim to delivered your products within 5 business days. You will receive another notification when your order has shipped.
Please note that during high volume periods, such as sales or holidays, shipments may be delayed by a few days. We will notify you of any significant delays.
Order Tracking
Once your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24-48 hours for the tracking information to become available.
You can also track your order status by logging into your account on our website [if applicable] or by contacting us.
Shipping Address
Please ensure that you provide the complete and accurate shipping address, including PIN code and a valid contact number.
We are not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an incorrect address, we may charge an additional shipping fee to reship the order.
Damages or Lost Items During Transit
Heavenlyhugs.in is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.
Please save all packaging material and damaged goods before filing a claim. We will do our best to assist you in resolving the issue with the carrier.
- We required video proof for unboxing product to claim damage product